FAQ

Q1: What should I do if a cross-Rollup asset transfer fails or takes a long time to process?

A1:

  • 🔍 Check Transaction Status: First, check the transaction status in the interface.

  • 🔄 Retry Transaction: If the issue persists, try initiating the transaction again.

  • 📞 Contact Customer Service: If the problem remains unresolved after retrying, please contact our customer service team for assistance.

Q2: How can I get help with issues related to bridge transactions?

A2:

  • 📝 Create a Support Ticket: If you encounter problems, create a support ticket for assistance.

  • 🔎 Gather Transaction Details: Before submitting, visit our Transaction History page and use the “Search” feature to find your transaction.

  • ✍️ Include Essential Information: In your support ticket, include the originating network/chain, destination network/chain, transaction hash, and your wallet address. This will help us to efficiently identify and address your issue.

  • 🙏 Appreciation for Cooperation: Thank you for your cooperation.

Q3: What tokens and blockchains does BunnyFi currently support?

A3:

  • 🪙 Supported Tokens: BunnyFi currently supports ETH (Ethereum) and USDC tokens.

  • 🌐 Supported Blockchains: Services are provided on Ethereum, Optimism, Arbitrum, zkSync, and zkFair.

  • 🎯 Focus on Quality: Our focus is on offering high-quality asset and blockchain support for a secure and stable user experience.

  • 📈 Future Expansion: BunnyFi plans to expand its list of supported tokens and blockchains to better meet the diverse needs of our users.

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